Eyesme – Privacy Policy

Effective Date: January 2026
Last Updated: January 2026

1. Introduction

This Privacy Policy explains how Eyesme ("we", "our", or "us") collects, uses, discloses, and protects information when you use our browser extension, website, and related services (collectively, the "Service").

If you do not agree with this Privacy Policy, please do not use the Service.

2. Scope

This Privacy Policy covers:

The Eyesme browser extension and its features
The Eyesme website and related web pages
Support, billing, and account services associated with Eyesme

3. Information We Collect

We collect information in the following categories.

3.1 Account and Identity Information

Email address
Authentication-related identifiers (for example, identifiers provided by Supabase Auth)
Account preferences and settings

3.2 Billing and Subscription Information

Subscription plan and status
Billing timestamps and related transaction metadata

Note: Payment processing is handled by third-party payment providers (for example, Stripe). We do not store full payment card details on our servers.

3.3 Content and Inputs You Provide

Depending on how you use the Service, you may provide:

Webpage URLs and webpage content you submit for analysis
Video links (including YouTube links) and transcript-related requests
Prompts, messages, and other text you input into the Service
Uploaded files or images (for example, screenshots) when you use file or image features

3.4 Usage and Technical Data

We may collect:

Feature usage events (for example, which features you used and when)
Interaction logs (for example, request/response metadata, error logs)
Device and technical metadata (for example, browser type, extension version, and basic diagnostics)
Approximate location derived from IP address (where required for security, fraud prevention, or compliance)

3.5 Credits and Service Usage Data

If the Service uses credits and model access tiers, we may collect:

Credit balances and credit consumption events
Selected AI model (for example, standard vs premium model tiers)
Usage volume and related service metrics needed to operate credits, rate limiting, and billing

4. How We Use Information

We use information to:

Provide and operate the Service, including authentication and account management
Process subscriptions and provide customer support
Generate AI-powered responses and deliver requested features
Operate the credit system, enforce model access tiers, and prevent abuse
Improve reliability, performance, and user experience
Maintain security, detect fraud, and protect against misuse
Comply with legal obligations and enforce our Terms of Service

5. AI Processing and Third-Party Services

5.1 AI Providers

Eyesme may use third-party AI providers to generate responses, including:

OpenAI
Google Gemini
Qwen
DeepSeek
Kimi

When you use AI features, your inputs (such as text, URLs, content extracts, or images) may be transmitted to these providers solely for the purpose of generating responses.

We do not use your data to train AI models.

5.2 Service Providers

We may use service providers to operate the Service, such as:

Authentication and database infrastructure (for example, Supabase)
Payment processors (for example, Stripe)
Hosting, monitoring, and support tooling

These providers may process information on our behalf under contractual obligations consistent with this Privacy Policy.

We share information only as necessary to operate the Service:

With AI providers, solely to generate responses you request
With service providers that help us operate the Service (for example, authentication, hosting, customer support, payment processing)
If required by law, regulation, legal process, or governmental request
To protect the rights, safety, and security of users, the Service, and the public
In connection with a business transition (for example, merger, acquisition, or asset transfer), subject to appropriate safeguards

We do not sell personal information and do not share personal information for targeted advertising.

7. Data Storage and Security

We implement reasonable technical and organizational safeguards designed to protect information, including:

Encryption in transit (for example, HTTPS)
Access controls and least-privilege principles
Monitoring and logging for security and reliability

No method of transmission or storage is completely secure. You use the Service at your own risk.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide the Service
Maintain security and prevent abuse
Comply with legal obligations
Resolve disputes and enforce agreements

Retention periods may vary by data type and context.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

Accessing your personal information
Requesting correction of inaccurate information
Requesting deletion of your personal information
Objecting to or restricting certain processing

To submit a request, contact us at support@eyesme.ai. We may need to verify your identity before fulfilling certain requests.

10. International Data Transfers

Eyesme and its providers may process data in different regions depending on the services and AI models used. Where required, we use appropriate safeguards for cross-border data transfers.

11. Children's Privacy

The Service is not intended for children under 13 (or the minimum legal age in your jurisdiction). If you believe a child has provided personal information, contact us and we will take appropriate steps.

12. Cookies and Similar Technologies

For information about cookies used on our website, please refer to our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at:

support@eyesme.ai